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Send Email

Do not use the Send Email link (from Communications or the Control Panel) to send email from inside Blackboard. Email to addresses that end with @eitc.edu will not get delivered because the proxy server thinks EITC is being spoofed and spammed. Hopefully this problem will be resolved in a future release of Blackboard. The best way to send email to students is to send it with Groupwise. You may want to make a group in the Groupwise address book for each class.

Instructors can send email to individuals who participate in a particular course or organization from the Send Email page. Emails can be sent to individual users or to groups of users within the course. Students can also use this tool to send email to the class or to individuals in the class (based on how the instructor set up the email priviledges in the Course Options > Manage Tools section).

From the Control Panel:

  1. Click on Send Email in the Communications section.
  2. Choose the group to send email to.
  3. Fill in Subject and Message fields.
  4. Add attachments if desired, by clicking on the Add button and then Browse to find the file on your computer.
  5. Scroll down to the bottom of the page and click on the Submit button.

More Information

Question: My students say they are sending me email through Blackboard, but I am not receiving it. Why?
Answer:   It may be your email address is incorrect in Blackboard. Click on the Personal Information link on the Welcome page of Blackboard. Also, students cannot use the Send Email link to send email from inside Blackboard. Email to addresses that end with @eitc.edu will not get delivered. Students should use Groupwise or their home email client to send email.

Question: I am sending email to my students through Blackboard but they are not receiving it. Why?
Answer:   Some email programs may have problems receiving mail from Blackboard because the system sends mail using the Bcc: field (which is often a sign of spam). Checking the "Send copy to self" box can help solve the problem. Also, you cannot use the Send Email link to send email from inside Blackboard. Email to addresses that end with @eitc.edu will not get delivered. Use Groupwise or your home email client to send email.

Question: Can students see other students' email addresses?
Answer:   No, since Blackboard uses the Bcc: field to send messages, all actual addresses are surpressed.

Question: Can I check my email through Blackboard?
Answer:   No, messages are sent through Blackboard, but end up in your regular email account, such as GroupWise or your off-campus account.


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