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"Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it."

Try these tips before contacting IT:

• Restart. Many problems are resolved by restarting your computer.
• Check for loose connections.
• Write down the exact error message you are getting.
• Check to see if anyone in your area is having the same problem.

For further Help Desk assistance go to HelpDesk. Use your Novell username and password to log in. Then Create New Ticket.