Frequently Asked Questions
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EITC Wireless provides wireless users with the flexibility to roam the EITC campus. This document provides support for some of the frequently asked questions regarding access to the EITC Wireless network.
What equipment do I need to connect to the EITC Wireless network?
In order to access the EITC Wireless network, you must have a wireless card installed on your laptop or handheld device that is compatible with the 802.11b or 802.11g standard.
Some of the newer laptop computers and handheld devices come with these wireless cards already built into the system. If you are unsure if your computer came with a wireless card installed, contact the product vendor for more information.
Where can I purchase a wireless card?
Computer equipment stores such as Best Buy and Circuit City may have wireless cards available for purchase. Remember, when purchasing a wireless card for EITC Wireless access, the card must be compatible with the 802.11b or 802.11g standards.
Will my Macintosh connect to the EITC Wireless network?
Any Macintosh should be able to connect to the EITC Wireless network, as long as it has an 802.11b or 802.11g Airport-compatible wireless network card and Airport-compatible OS installed. Contact Apple for more information on Airport compatibility.
In what locations can I access the EITC Wireless network?
EITC Wireless service will be available in select areas within various buildings on the EITC campus. In May 2007, access points were installed in the EITC Library and Cafeteria as a beta test of this service. Additional access points will be posted here as they become available. Look for the EITC Wireless sign for "hot spot" locations.
Where can I find information on how to set up my computer to access EITC Wireless?
Accessing EITC Wireless with Windows XP Service Pack 2
I followed the setup instructions and still having problems
First, make sure you are in an EITC Wireless "hot spot".
If you are in covered location and can't seem to connect, try loading the web page 2-4 times. If that doesn't work, try closing and restarting the browser and repeating the tries. Rebooting your computer is also a good idea.
If you are running Windows and your connection still does not work properly, information in Troubleshooting Windows XP may help.
If following these instructions still doesn't help resolve your problem, contact the EITC Help Desk at (208) 524-3000 extension 3472, or email firstname.lastname@example.org.
How secure is my EITC Wireless connection?
The EITC Wireless network is unencrypted, which means each user must take responsibility for how they handle viewing sensitive data.
When viewing sensitive data over the EITC Wireless network, make sure that the website you are on has the "https://" prefix. If it does not have this prefix, do not send confidential information such as bank account, credit card numbers, social security numbers, etc. There is a slight possibility that these numbers could be intercepted. When the https:// prefix is present, information is secure.
How often must I reauthenticate to the EITC Wireless network?
Each time you log into EITC Wireless, you remain authenticated for as long as you use the connection. Authentication times out after 8 hours of inactivity; you will only have to log in after not having been connected to the Internet for 8 hours.
Do I have to log into the EITC Wireless network in each building I visit?
No. One authentication to the EITC Wireless network will follow you to each building on the EITC Wireless network, and remains valid as long as your authentication hasn't timed out (see above). Authentication is to the network as a whole, not to individual buildings.
Do I have to log out of the EITC Wireless network?
It is not necessary to log out of the EITC Wireless network. However, if you choose to do so, visit the website https://wireless.eitc.edu/logout.html.
I can get a valid network IP address and strong signal; why can't I connect?
In most cases such as this, Windows users (or Mac users with non-Airport wireless cards) will need to connect to the Internet via a wired connection (i.e., ethernet or dialup), and download and install updated drivers for your wireless card.
Is guest access available?
As of 5/17/05, internet access is now available to affiliated guest users at Eastern Idaho Technical College, using the SSID EITC Wireless Guest. Guest access is currently limited to web (http) and secure web (https) services. Please fill out the Wireless Access Request Form preferably 24 hours before you need access.
What is a Certificate?
All secure web (https) sites have cerificates that verify the authenticity of the site. Part of connecting to the Wireless system is logging into the authentication server. This login page is a secure web page and thus has a certificate.
Why must I sometimes temporarily disable my wired ethernet device to use EITC Wireless?
When our wireless equipment administration software detects a computer which has both wired and wireless devices, some configurations and combinations of these two devices cause the administration software to reject the connection. This behavior makes EITC Wireless seem unreachable and is a bug in the administrative software. We expect a forthcoming software update will resolve this issue. A temporary workaround is to disable your wired ethernet device whenever you connect to EITC Wireless.
Why won't my browser redirect to the EITC Wireless Login page?
If your home page is set to a secure web page (a page with a url that starts with "https://"), then EITC Wireless will be unable to redirect your browser to our login page. Changing your home page setting to a non-protected page should correct this problem.
Browser redirection to the login page is known to not work if either of the following are true: 1) If the website you are trying to visit does not exist or is offline; 2) If you are trying to visit an SSL encrypted site. However, once authenticated, the SSL sites will work; this is only a limitation on the redirect to the login page.
If you encounter either of these two problems, simply trying to visit a different, non-secure web page (i.e., http://www.eitc.edu) should get you redirected.
How much does EITC Wireless access cost?
Unlimited access to EITC Wireless is free of charge to EITC faculty, students, and staff using a valid EITC NetID and password. Limited access to EITC Wireless Guest is free of charge to affiliated guests of EITC.
Where can I go for help with my EITC Wireless connection?
Contact the EITC Help Desk at (208) 680-6874 or email email@example.com. Assistance is available Monday through Friday during normal hours (8:00 a.m. – 5:00 p.m. and summer 7:30 a.m. to 4:00 p.m.) except holidays.
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